By: Roy Williams
We have had so many people tell us how fortunate we are to have had a business in Athens for so long with a fair amount of success. And to tell the truth they are right. Please allow me to make one very important and distinguishing fact. It is the wonderful people of Athens, Limestone, and surrounding counties who have made us what we are today.
When I say “the people,” I am not only talking about the customers who come to us for their supplemental needs, but I am also talking about our wonderful and personable staff. Hardly anyone comes in who doesn’t know Mawmaw (Mollie Clem). Not quite 80 (October 14, shhh…don’t tell I told you) she works 6 days a week! Her joy is helping customers and keeping the entire staff in line, including me. We are so fortunate to have Mawmaw guiding us.
Then there is Abbie Cooper. Talk about a dedicated employee. Abbie helps open the store five days a week, manages the inventory, orders inventory, prices all the products, and helps with online sales and shipping. Abbie is very knowledgeable on our entire product line. Her ability to talk with the customers about the support they need and guide them in the right healthy direction come from her own battle with Type 1 diabetes. As a single mom, she is a truly amazing young lady, and we are very proud to have her as one of our leaders. What a blessing.
Also, many thanks to Mary Sulcer who agreed to come back when we told her we were getting ready to open our new store on Jefferson Street. Even though she had retired we turned to her because she and her husband Bud bought Herbs & More when it was just a small shop on Hwy 72 and took it to the next level moving to Clinton Street. It was a no brainer to seek her help when we decided to purchase our own building and make the big move.
Kaitlon Settles-Love — ,a few weeks ago Maggie Settles dropped by the shop and asked Gwen if we had an opening for her niece, a student at Athens High School. Of course we are always willing to help young people, so Gwen said to have her “drop by after school tomorrow.” Kaitlon has blown us away with her technical knowledge, and she prints t-shirts (check them out at OPEN HOUSE). Once again, we are blessed indeed.
And Seth Williams, our son. Seth knows more about nutrition, natural health, physical conditioning, and body building than almost anyone in North Alabama. Seth took control of our online sales over five years ago and now ships products to all 50 states and several other countries. Gwen and I continue to be amazed by his dedication to his clientele.
At our store in Killen, Casey Carnes, who has been with us almost 14 years, is a remarkable young man with people skills that are unmatched in our industry. He knows the customer base in Lauderdale County and, amazingly, most of our customers all over the country. When the phone rings in Killen, 90% of the customers ask for Casey…don’t even try to help them, he has them spoiled! Casey has complete control of our online customer base, keeping up with inventory to be ordered from the lab and then shipped. He manages the NHC Herbs Shop, along with our newest addition April Brewer.
April is a wealth of knowledge in the nutritional field. Her hands-on knowledge comes from working with her 12-year-old son who has autism. Her learning process comes by trial and error working with the medical field only to realize her son needed the right nutrients to reach his fullest potential. This, as parents with autistic children will attest, is a day-to-day struggle.
Gwen and I are so proud of our team. They are knowledgeable, dependable, and caring people with one goal in mind and that is to help us in our quest to, “Make America Healthy One Person At A Time.”
Now, back to you our wonderful customer base that has been so supportive. We are here and expanding because of you. Your desire to be as healthy as possible, your commitment to cellular health through all-natural supplementation, and your loyalty not only to our products but to your community is truly noteworthy.
To show our appreciation, the first Monday of every month is our Customer Appreciation Day. On this day we show our appreciation by discounting almost all products, store-wide, by 15 to 30 % off. We open at 9:00 a.m. and close at 5:00 p.m. but most of you know that if you are running late, all you need to do is call and we will wait so you can receive the discounts. On this day it truly is, “All About You.”
SAVE THE DATE… Saturday September 29 we are hosting an OPEN HOUSE. We are so EXCITED for EVERYONE to tour our FOREVER HOME at 622 South Jefferson, across from our new beautiful library. OPEN HOUSE runs from 10:00 a.m. till 2:00 p.m. We will be serving a variety of delicious Hummus samples, there will be door prizes, demonstrations on how to balance pH, and for the children, Mickey and Minnie Mouse will be here for photos from noon – 2 p.m. YOU don’t want to miss this OPEN HOUSE!!! There is something for EVERYONE…especially YOU!
Today, more than ever before, learning to establish or re-establish your health can mean the difference between a life dependent on drugs and a quality of life that everyone will notice.
Your friend in health,
Roy P. Williams